Terms and Conditions

Thank you for visiting our new online store. We are currently only able to offer our products for collection from our shop in Cowley Oxford, we do not offer a delivery service.

All prices include VAT at the current rate.

Please feel free to browse. The website is still 'work in progess' so if you have any comments or suggestions on how we can improve things or items you would like to see on the site, please email them to us.

Reserve Online Collect In-store at 107-111 Hollow Way Cowley Oxford OX4 2NE

Reserve online button

It's fast, convenient and free!

Simply select your items and add them to the cart and we'll reserve them for you. No advanced payment is necessary. Proceed to the checkout and we'll ask for your name, phone number and email address to reserve your items, you can collect in-store up to 72 hours later. You'll need to bring in a copy of your order acknowledgement and show this to a member of staff when you come in-store.

You will receive an email confirming your order has been placed, please allow at least 3 hours before collecting your goods. If you require your goods sooner please call us on 01865 777946.

We try to make sure that your goods remain available for purchase until you arrive at the store. Although we do keep good stocks, we cannot guarantee this. If your chosen products are out of stock we will do our best to contact you via email or telephone ASAP. For this reason, we do not take payment from you until you visit the store. You can pay by cash, credit or debit card when you collect your items.

Collect in-store items are subject to our usual store Terms and Conditions, and are subject to availability.

Mark & Keith Smith
Store owners

WEEE Directive

W.E.E.E. - Waste Electrical or Electronic Equipment

The UK's Waste Electrical and Electronic Equipment (WEEE) Regulations require that all retailers of electrical goods assist in delivering a UK wide WEEE collection system and encourage consumers in the participation of recycling electronic equipment.

There are several different ways this can be done You may take the item to your local council site or you can contact your local council offices to arrange for a home collection of WEEE, there may be a small charge for home collections.

Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer goods. To remind you that old electrical equipment can be recycled all electrical items sold now carry the 'crossed out wheeled bin' symbol.

Do not place unwanted electrical goods into the normal domestic waste stream. Please contact us if you are unsure of what to do with unwanted electrical goods, or you can find your nearest recycling centre at recycle-more.co.uk

Waste Batteries and Accumulators Statement

Under the Waste Battery Regulations, Smith & Low are now offering a take back scheme for all portable waste batteries including all automotive & household batteries. You can return your batteries to our business premises in person; please do not post them.

Alternatively, you can find your local waste portable battery recycling facility at www.recycle-more.co.uk

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points.